VarageSale’s AODA Policy VarageSale, Inc. is committed to adhering to the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). This Act ensures that all Ontarians have fair and equitable access to programs & services and to improve opportunities for persons with disabilities. The Act has a phased in approach, but the end goal will be to have all businesses in Ontario comply with these areas:
The purpose of this policy is to outline responsibilities of employees, volunteers and others who deal with the public or other third parties on behalf of VarageSale, Inc. in providing goods and services to people with disabilities in compliance with the Accessibility for Ontarians with Disabilities Act, 2005. The Regulations, under the AODA, establish accessibility standards companies must meet when dealing with members of the public, including requirements for information, communications, training and employment.
This policy applies to all employees, volunteers and others who deal with the public or other third parties on VarageSale’s behalf in the province of Ontario. If we have employees, volunteers etc. that are based outside of Ontario this policy does not apply to them by law; although, we want to ensure that everyone adheres to these principles.
VarageSale strives at all times to provide its services in a way that respects the dignity and independence of all people. We are committed to giving people an equal opportunity to access our services and being inclusive and considerate of those with disabilities to benefit from the same services, in the same place and in a similar way as other customers. VarageSale will review our commitment regularly. VarageSale will provide the necessary training to staff to ensure compliance.
Accessible Emergency Information
VarageSale is committed to providing our customers and clients with publicly available emergency information in an accurate way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.
We will communicate with people in ways that take into account their disability. We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities.
We will train staff to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly. We will offer to communicate with customers and clients by alternate methods if telephone communication is not suitable to their communication needs or is not available.
We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services. The person with a disability must ensure that their assistive device is operated in a safe and controlled manner at all times.
We are committed to providing accessible invoices to all of our customers. Invoices will be provided in alternative format upon request. We will answer any questions customers may have about the content of the invoice in person, by telephone or email.
Use of service animals and support persons
We welcome people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties and where the animal is not prohibited by governing law. VarageSale staff may ask the owner to provide appropriate supporting documentation of the service animal if need be. We will also ensure that all staff, volunteers, and others dealing with the public are properly trained in how to interact with people with a service animal.
It is the responsibility of the person with the disability to ensure that their service animal is kept in control at all times; including controlling the behavior of the animal, cleaning up after the animal, and being responsible for any damage the animal may cause to VarageSale or its landlord’s property.
We welcome any support persons. Any person with a disability who is accompanied by a support person will be allowed to enter VarageSale’s premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
Notice of Temporary Disruption
VarageSale will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. This notice will be placed at all public entrances of properties owned by VarageSale.
VarageSale is committed to fair and accessible employment practices. VarageSale will make all reasonable efforts to accommodate persons with disabilities throughout the selection process.
VarageSale will work with persons with a disability to make adjustments to the selection process in a way that best suits their needs.
VarageSale will work with employees with disabilities to develop a formal, written, individualized accommodation plan which will be reviewed and updated as needed. VarageSale staff will be advised of our commitment to accommodating employees with disabilities in order to provide equal opportunity of employment.
Training for Staff
VarageSale will provide training to all employees, and others who are expected to deal with members of the public or other third parties on our behalf.
Training is delivered to all full time and part time staff. Training will include the following:
Applicable staff will be trained on policies, practices, and procedures that affect the way services are provided to people with disabilities. Staff will also be trained on an ongoing basis when changes are made to these policies, practices, and procedures.
VarageSale is committed to meeting the communication needs of people with disabilities. We will take steps to ensure new content to VarageSale’s web site conforms to World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level and fully compliance by 2021.
Modifications to this or other policies
We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. All VarageSale’s policies and procedures will be developed or updated in such a manner as to respect and promote the dignity and independence of persons with disabilities.
Comments on our services and our accessibility program regarding how well our program is doing are welcome and appreciated. Feedback regarding the way VarageSale provides goods and services to people with disabilities can be made to Human Resources and may be delivered in the following ways:
Once feedback is received, the following actions are taken to respond:
The feedback process is readily available to the public through:
This policy is available in alternate formats upon request.
Andrew Sider, CEO