AODA Policy

VarageSale’s AODA Policy VarageSale, Inc. is committed to adhering to the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). This Act ensures that all Ontarians have fair and equitable access to programs & services and to improve opportunities for persons with disabilities. The Act has a phased in approach, but the end goal will be to have all businesses in Ontario comply with these areas:

Purpose of this Policy

The purpose of this policy is to outline responsibilities of employees, volunteers and others who deal with the public or other third parties on behalf of VarageSale, Inc. in providing goods and services to people with disabilities in compliance with the Accessibility for Ontarians with Disabilities Act, 2005. The Regulations, under the AODA, establish accessibility standards companies must meet when dealing with members of the public, including requirements for information, communications, training and employment.

Who this policy includes?

This policy applies to all employees, volunteers and others who deal with the public or other third parties on VarageSale’s behalf in the province of Ontario. If we have employees, volunteers etc. that are based outside of Ontario this policy does not apply to them by law; although, we want to ensure that everyone adheres to these principles.

Our Policy Details

Our Commitment
VarageSale strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers. VarageSale will review our commitment every five (5) years and ensure barriers to accessibility are addressed. VarageSale will provide the necessary training to staff to ensure compliance.

Accessible Emergency Information
VarageSale is committed to providing our customers and clients with publicly available emergency information in an accurate way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

We will communicate with people with disabilities in ways that take into account their disability. We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities.

Telephone services
We are committed to providing fully accessible telephone service to our customers. We will train staff to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly. We will offer to communicate with customers and clients by alternate methods if telephone communication is not suitable to their communication needs or is not available.

Assistive devices
We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services. A person with a disability may provide their own assistive device for the purpose of obtaining, using and benefitting from VarageSale’s services. If the assistive devices, determined by VarageSale, poses a risk to the health and safety of a person with a disability or the health and safety of others on the premises, we may request that the assistive device to removed or stopped. The person with a disability must ensure that their assistive device is operated in a safe and controlled manner at all times.

We are committed to providing accessible invoices to all of our customers. Invoices will be provided in alternative format upon request. We will answer any questions customers may have about the content of the invoice in person, by telephone or email.

Use of service animals and support persons
We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties and where the animal is not prohibited by governing law. VarageSale staff may ask the owner to provide appropriate supporting documentation of the service animal if need be. We will also ensure that all staff, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal. It is the responsibility of the person with the disability to ensure that their service animal is kept in control at all times; including controlling the behavior of the animal, cleaning up after the animal, and being responsible for any damage the animal may cause to VarageSale or its landlord’s property.

Support Person
We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter VarageSale’s premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

Notice of Temporary Disruption
VarageSale will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. This notice will be placed at all public entrances of properties owned by VarageSale.

Our Procedure

VarageSale is committed to fair and accessible employment practices. VarageSale will make all reasonable efforts to accommodate persons with disabilities throughout the selection process.

VarageSale will work with persons with a disability to make adjustments to the selection process in a way that best suits their needs.

VarageSale will work with employees with disabilities to develop a formal, written, individualized accommodation plan which will be reviewed and updated as need be. VarageSale staff will be advised of our commitment to accommodating employees with disabilities in order to provide equal opportunity of employment.

We will work with the employee, their medical provider and/or insurance provider to take develop and put in place process for developing individual accommodation plans and return towork policies for employees that have been absent due to a disability.

VarageSale will take into account the accessibility needs of employees with disabilities and individual accommodation plans through our performance management process in using performance management, career development and advancement of its employees with disabilities.

Training for Staff
VarageSale will provide training to all employees, and others who are expected to deal with members of the public or other third parties on our behalf. Training is delivered to all full time and part time staff. Training will include the following:

Applicable staff will be trained on policies, practices and procedures that affect the way goods and services are provided to people with disabilities. Staff will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.

Information and Communication

VarageSale is committed to meeting the communication needs of people with disabilities. We will take steps to ensure new content to VarageSale’s web site conforms to World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level and fully compliance by 2021.

Modifications to this or other policies
We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. All VarageSale’s policies and procedures will be developed or updated in such a manner as to respect and promote the dignity and independence of persons with disabilities.

Feedback Process
Comments on our services and our accessibility program regarding how well our program is doing are welcome and appreciated. Feedback regarding the way VarageSale provides goods and services to people with disabilities can be made to Human Resources and should be directed to Eryn Campbell, in writing, in email, in person, or telephone, at the following address:

The customer is requested to provide their name, email address and phone number. Once feedback is received, the following actions are taken to respond:

The feedback process is readily available to the public through:

Human Resources c/o VarageSale, Inc.
111 Peter Street, Suite 901
Toronto, Ontario M5V 2H1
Phone: 647-560-4593
Fax: 647-560-4612

Questions about this policy this policy exists to achieve service excellence to customers with disabilities. Questions about this policy can be directed to Human Resources at VarageSale, Inc. at This policy is available in alternate formats upon request.


Andrew signature

Andrew Sider, CEO

Last Updated: Dec 6, 2016