I literally used it three times because my son was big so It's brand new.
Features

An adjustable neck cushion for extra head and neck support
Padded back panel to support baby’s natural curved spine
Optional side straps to securely attach insert to baby carrier
Removable pillow for optimal height and ergonomic seated position
Cool Mesh back panel allows for ultimate breathability
Outer Shell: 100% Polyester Inner Shell
100% Cotton
Machine washable
Just for pick up please.